Terms & Conditions

1. Introduction

• This document is an electronic record under the Information Technology Act, 2000 and Consumer Protection (E Commerce) Rules, 2020. 1.2 By accessing or transacting on www.fayanutra.com (“Website”), operated by Newvis Global Pvt. Ltd., you agree to be bound by these Terms & Conditions (“T&C”). 1.3 Only persons competent to contract under the Indian Contract Act, 1872 may use the Website. Minors must transact through parents/guardians.
• Products & Usage
  • Products are nutraceuticals regulated under the Food Safety and Standards Act, 2006 and FSSAI Nutraceutical Regulations, 2016.
  • Products are intended for adults (18+) unless prescribed by a healthcare professional.
  • Medical Disclaimer: Products are not intended to diagnose, treat, cure, or prevent any disease. Consult a physician before use if pregnant, lactating, on medication, or with medical conditions.
  • Dosage must not exceed recommended limits.
  • Storage: Cool, dry place, away from sunlight. Keep out of reach of children.
• Orders, Pricing & Payment
  • Orders are for personal use only; resale requires prior written consent.
  • Prices are inclusive of GST but exclude delivery charges. Orders below INR 499 attract INR 50 delivery fee.
  • Payment methods: Credit/Debit Cards, Net Banking, UPI, Wallets, PayPal, Cash on Delivery.
  • The Company reserves the right to cancel orders due to unavailability, suspected misuse, or regulatory restrictions.
• Shipping & Delivery
  • Delivery timelines: 5–7 business days (indicative).
  • Multiple shipments may occur for multi product orders.
  • Tracking details will be provided via email.
  • The Company is not liable for delays caused by logistics partners or force majeure events.
• Returns & Refunds (Annexure I)
  • Returns permitted for defective/damaged products within 7 days of delivery.
  • Refunds processed within 7–10 business days to the original payment method.
  • No returns for opened/consumed products unless proven defective.
  • Policy complies with Consumer Protection Act, 2019 and E Commerce Rules, 2020.
• User Accounts
  • Users must maintain confidentiality of login credentials.
  • Accounts are non transferable.
  • The Company may suspend/terminate accounts for breach of T&C or misuse.
• Intellectual Property
  • All trademarks, logos, packaging, and website content are proprietary to the Company. 
  • Unauthorized reproduction, resale, or distribution is prohibited under the 

Copyright Act, 1957 and Trade Marks Act, 1999.

• Privacy & Data Protection (Annexure II)
  • The Company complies with the Digital Personal Data Protection Act, 2023. 8.2 User data is collected with consent and used for order fulfillment, communication, and marketing. 8.3 Users have rights to withdraw consent, correct data, and escalate grievances.
• Limitation of Liability
  • Aggregate liability of the Company shall not exceed the value of the product purchased. 9.2 The Company is not liable for indirect, incidental, or consequential damages, including delays, third party links, or misuse of products.
• Indemnification
  • Users agree to indemnify the Company against claims arising from misuse of products, breach of T&C, or violation of third party rights.
• Force Majeure
  • The Company shall not be liable for delays or failures due to natural disasters, strikes, pandemics, cyber attacks, or government actions.
• Governing Law & Jurisdiction
  • This T&C shall be governed by Indian law. 12.2 Jurisdiction: Courts at Faridabad, Haryana IN
• Grievance Redressal (Annexure III)
  • Grievance Officer: [Name] Email: care@fayanutra.com Resolution timeline: within 30 days of complaint.
• Termination
  • The Company may terminate access for breach of T&C. Outstanding orders may be cancelled at its discretion.
• Entire Agreement
  • This T&C, along with annexures, constitutes the entire agreement between the User and the Company.

Annexures

• Annexure I: Returns & Refund Policy
• Annexure II: Privacy Policy (DPDP compliant)
• Annexure III: Grievance Redressal Mechanism
• Annexure IV: Shipping & Delivery Policy

Annexure I – Returns & Refund Policy

1. Eligibility for Returns
   1. Products may be returned if defective, damaged, or not as described.
   2. Returns must be initiated within 48 hrs of delivery.
2. Non Returnable Items
   1. Opened, consumed, or tampered products.
   2. Products purchased under promotional offers unless defective.
3. Refund Process
   1. Refunds will be processed within 7–10 business days to the original payment method.
   2. For Cash on Delivery orders, refunds will be made via bank transfer.
4. Compliance
   1. Policy aligns with the Consumer Protection Act, 2019 and E Commerce Rules, 2020.

Annexure II – Privacy Policy (DPDP Compliant)

1. Data Collection
   1. Personal data (name, contact details, payment info) collected for order fulfillment.
   2. Optional data collected for marketing and personalization.
2. Legal Basis & Consent
   1. Data processed under Digital Personal Data Protection Act, 2023.
   2. Users may withdraw consent at any time.
3. Data Usage
   1. Order processing, customer support, marketing communications.
   2. No unauthorized sharing with third parties, except logistics/payment partners.
4. User Rights
   1. Right to access, correct, and delete personal data.
   2. Right to grievance redressal and escalation to the Data Protection Board of India.
5. Retention & Security
   1. Data retained only as long as necessary for business/legal purposes.
   2. Protected with encryption and secure servers.

Annexure III – Shipping & Delivery Policy

1. Delivery Timelines
   1. Standard delivery: 5–7 business days.
   2. Delays may occur due to logistics or force majeure.
2. Shipping Charges
   1. Orders below INR 499: INR 50 delivery fee.
   2. Orders above INR 499: Free delivery.
3. Multiple Shipments
   1. Orders with multiple products may be shipped separately.
4. Tracking
   1. Tracking details shared via email and available in “My Account.”
5. Risk & Liability
   1. Risk transfers to customer upon delivery.
   2. Company not liable for delays beyond its control.

Annexure IV – Grievance Redressal Mechanism

1. Grievance Officer
   1. Name: [Insert Name]
   2. Email: care@fayanutra.com
   3. Address: Newvis Global Pvt. Ltd., Plot No.3, Khasra No.140, Bakhri Industrial Area, Faridabad, Haryana – 122004
2. Procedure
   1. Complaints may be lodged via email or written communication.
   2. Acknowledgement within 48 hours.
   3. Resolution within 30 days as per Consumer Protection (E Commerce) Rules, 2020.
3. Escalation
   1. If unresolved, users may escalate to the Consumer Protection Authority or the Data Protection Board of India (for privacy matters).