Objective, Scope, and Applicability
This Privacy Policy (“Policy”) is issued by NEWVIS Global Pvt. Ltd. (“Company”, “we”, “our”, “us”) in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws and regulations.
It governs the collection, use, disclosure, transfer, and retention of Personal Information through the Company’s digital platforms, including www.fayanutra.com, mobile applications, and related services (“Platforms”).
This Policy applies exclusively to:
- Individuals accessing or using the Platforms (“Customers”, “you”, “your”).
- Information collected online through the Platforms.
It does not apply to offline collection, third party websites, or Customers outside India unless expressly stated.
By accessing the Platforms, you acknowledge and consent to the practices described herein. If you do not agree, you must discontinue use of the Platforms.
Collection of Personal Information
We collect Personal Information through:
- Direct submission: Information voluntarily provided during registration, purchase, surveys, or customer service interactions.
- Automated technologies: Cookies, web beacons, IP addresses, device identifiers, and location data.
- Third party sources: Delivery partners, affiliates, social media integrations, and marketing partners.
Personal Information includes, but is not limited to:
- Name, contact details, postal address, email, phone number, date of birth, language preference.
- Payment details (processed via PCI DSS compliant intermediaries).
- Product preferences, reviews, and demographic data.
- Technical information about devices and applications used to access the Platforms.
Purpose of Processing
We process Personal Information for:
- Contractual performance (order fulfilment, refunds, customer support).
- Legitimate business interests (marketing, analytics, product improvement).
- Legal compliance (record retention, fraud prevention, regulatory reporting).
- Consent based activities (newsletters, promotional offers, social media engagement).
Withdrawal of consent may be exercised by writing to care@fayanutra.com, subject to retention obligations under law.
Sharing of Personal Information
Personal Information may be shared with:
- Affiliates and service providers strictly for business operations (order processing, courier services, analytics, cloud storage).
- Regulators and law enforcement where disclosure is mandated by law.
- Successor entities in case of merger, acquisition, or restructuring.
We do not sell or rent Personal Information to third parties.
Retention and Disposal
Personal Information is retained only for as long as necessary to fulfil the purposes outlined or as required under applicable law. Upon expiry, data will be securely deleted or anonymized.
Security Measures
We implement reasonable security practices including:
- Physical safeguards (restricted access, secure storage).
- Technical safeguards (encryption, firewalls, malware scanning, SSL).
- Organizational safeguards (confidentiality agreements, staff training).
Despite these measures, no system is entirely immune to unauthorized access, and the Company disclaims liability for breaches beyond its reasonable control.
Cookies and Analytics
We use cookies and third party analytics (including Google AdSense and Google Analytics) for personalization, advertising, and performance measurement. Customers may disable cookies via browser settings, though certain features may be limited.
Opt Out and Rights
Customers may:
- Update account information via the “My Account” page.
- Unsubscribe from promotional emails via the provided link.
- Request deletion of posted content by writing to care@fayanutra.com.
- Withdraw consent for processing, subject to legal obligations.
Children’s Privacy
The Platforms are not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from minors. If inadvertently collected, such data will be deleted.
Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.
